Refund Policy

Overview

We want you to be satisfied with OnlyVault. OnlyVault has a free tier, so you can try it before you pay. If you have a problem with a charge, please contact us first and we will look into it and offer a reasonable solution.

When you can request a refund

You can request a refund in these cases:

• a duplicate charge or an obvious billing error;
• a technical problem on our side that prevented you from using the paid service and that was not fixed within a reasonable time;
• a refund required by law or approved by us in writing.

When refunds are generally not granted

Unless the law requires otherwise, refunds are generally not granted when:

• the service worked as described without significant problems;
• you no longer need the service or bought it by mistake;
• a third-party platform changed or limited something, or restricted your account;
• your access was ended because of a breach of the Terms of Service.

How to request a refund

Email hello@onlyvault.pro with your account email, the order or receipt number, the date of the charge and the reason. We may ask for more information to verify your request.

Processing time

We start reviewing once we have all the information. Approved refunds go back to the original payment method; how long they take to arrive depends on your bank or payment provider.

Policy updates

We may update this policy. Changes are posted on this page and apply from the date posted.

Contact us

If you have questions about refunds, email hello@onlyvault.pro.